Following my PayPal nightmare with the Update conference, I decided to create a site to warn future event and conference organizers that using PayPal could be detrimental to the health of their event: ConferencesBurnedByPayPal.tumblr.com.

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If you've been following my tweets, you'll know that a few weeks ago PayPal froze my account without notice. This is the business account for my company that accepts payments for Update 2011, the independent mobile conference I'm organizing in Brighton this September as part of the Brighton Digital Festival.

PayPal freezing accounts is nothing new. They do it all the time. And they've done it to other conferences also, including dConstruct, and more recently to Remy's Full Frontal.

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By default, PayPal Express Checkout for PayPal Payments Pro UK displays a "Continue" button and sends the user back to your site expecting a confirmation page before actually making the payment.

This differs from other PayPal checkout procedures and, in my testing, I found that users expected to complete the transaction once on the PayPal web site.

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First way:

Call their premium 0870 support number and pay £??? to be told that they will send you an email with instructions on the procedure which involves sending them a fax then proceed to wait several days for said email without success.

Second way:

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Update: Marzia from the Google App Engine team responded to the post. It is a bug (and, according to yet another update on the forums, this has now been fixed).

Here's Marzia's comment:

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