customer service

26 Sep 2008

Dhhell

I ordered moo cards and stickers a while ago and picked express shipping so that I'd get them in time for the CS4 launch. Big mistake. Moo uses DHL for their express shipping. DHL tried to deliver on the first day and I was out. So I arranged a redelivery and left a note asking them to leave the package at the Solutions Apple Store next door and came back to another note saying "ALL NOTES MUST BE SIGNED". Oh, you just have to love huge corporations and their policies. Heck, anyone could have signed the note while it was hanging on the door — they don't know what my signature looks like — but oh, no, "no signature, no delivery".

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My DHhell nightmare

13 Jul 2008

Yes, I actually lined up yesterday at 7.30am in front of the O2 store on Western Road.

Yes, after enduring my current hacked iPhone for close to a year at GPRS speeds, I was craving the promised 3G broadband speeds. The built-in GPS wouldn't hurt either.

Yes, I had no clue that I was setting myself up for a tremendous disappointment.

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iPhoned: a story of shiny new gadgets and lousy customer service