Comments on: Abbey National Business and Vodafone: Two companies that just don’t “get it” http://aralbalkan.com/757 Passionate geekisms. Fri, 12 Mar 2010 23:13:16 -0800 http://wordpress.org/?v=2.8.5 hourly 1 By: HSBC and Useful Error Messaging | SourceBottle http://aralbalkan.com/757/comment-page-1#comment-201085 HSBC and Useful Error Messaging | SourceBottle Thu, 25 Dec 2008 20:29:24 +0000 http://aralbalkan.com/757#comment-201085 [...] seems to be posting about their banking experiences, so I thought I would post one of [...] [...] seems to be posting about their banking experiences, so I thought I would post one of [...]

]]> By: eki http://aralbalkan.com/757/comment-page-1#comment-149323 eki Sat, 24 May 2008 00:20:06 +0000 http://aralbalkan.com/757#comment-149323 hi there i been robbet by abbey about 7500 pounds they thieves dont trust abbey think twice i sued them and waiting for court order ABBEY ROBBES COUSTOMERS THEY DESERVE THE DEATH PENALTY hi there
i been robbet by abbey about 7500 pounds
they thieves dont trust abbey think twice i sued them and waiting for court order ABBEY ROBBES COUSTOMERS THEY DESERVE THE DEATH PENALTY

]]> By: Jon http://aralbalkan.com/757/comment-page-1#comment-100469 Jon Thu, 10 Jan 2008 16:03:46 +0000 http://aralbalkan.com/757#comment-100469 now if you google abbey business, this page comes up 3rd. http://www.google.com/search?q=abbey+business sweet! I am having enormous problems with them also: http://www.jonstarbuck.co.uk/archives/82 now if you google abbey business, this page comes up 3rd.
http://www.google.com/search?q=abbey+business
sweet!

I am having enormous problems with them also:
http://www.jonstarbuck.co.uk/archives/82

]]> By: Tim Tottman http://aralbalkan.com/757/comment-page-1#comment-82572 Tim Tottman Tue, 06 Nov 2007 13:21:48 +0000 http://aralbalkan.com/757#comment-82572 Hi, I would just like to tell everyone to avoid abbey national like the plague they are the most cold hearted, nasty, steaing bunch of theives i have ever encounterd. As a student you would think that a bank would give some leeway to ocharges, however this is not the case. Over the last five years i have been charged a total of over£5000 in charges by abbey national, sometime for as little as going 2p over my limit. Luckily for me i manged to pay off my overdraft and move away from Abbey. However they did everything possible to prevent me from closing my account, using every excuse from you have to wait two months to we dont have enough staff today to you must have more paperwork, statement of the a last 3 months, everything! Then i wake upu yesterday and find that they have charged the account which i never use 44p taking me 42p into the red and then charged me another £25 fine. When i spoke to them they practically laughed at me and said i would be responsible for any charges and that i was my fault! When i demanded to be given an appointment to go in and see them she told me they could see me for another week and a half. It was only after ten minutes of me ranking she managed to realise she actually had an free appointment tommorow morning! NEVER EVER, FOR THE LOVE OF GOD OPEN AN ACCOUNT WITH ABBEY NATIONAL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! AND FOR THOSE OF YOU WHO ALREADY HAVE ONE GOOD LUCK! Hi,

I would just like to tell everyone to avoid abbey national like the plague they are the most cold hearted, nasty, steaing bunch of theives i have ever encounterd.

As a student you would think that a bank would give some leeway to ocharges, however this is not the case. Over the last five years i have been charged a total of over£5000 in charges by abbey national, sometime for as little as going 2p over my limit.

Luckily for me i manged to pay off my overdraft and move away from Abbey. However they did everything possible to prevent me from closing my account, using every excuse from you have to wait two months to we dont have enough staff today to you must have more paperwork, statement of the a last 3 months, everything!

Then i wake upu yesterday and find that they have charged the account which i never use 44p taking me 42p into the red and then charged me another £25 fine. When i spoke to them they practically laughed at me and said i would be responsible for any charges and that i was my fault!

When i demanded to be given an appointment to go in and see them she told me they could see me for another week and a half. It was only after ten minutes of me ranking she managed to realise she actually had an free appointment tommorow morning!

NEVER EVER, FOR THE LOVE OF GOD OPEN AN ACCOUNT WITH ABBEY NATIONAL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

AND FOR THOSE OF YOU WHO ALREADY HAVE ONE GOOD LUCK!

]]> By: Diana Sholl http://aralbalkan.com/757/comment-page-1#comment-72457 Diana Sholl Thu, 20 Sep 2007 16:10:20 +0000 http://aralbalkan.com/757#comment-72457 Abbey should be shot. They do not even let their staff know what is happening. I am disabled and had to wait 45 days for a card so had no access to my account at all due to their upgrade that confused addresses. However, they did not tell me this, I found this out after days and days of very stressful conversations with people who did not have a clue what they were doing. Today the bank is now having problems with visa links. The money comes out of your account at the ATM but you don't get the money. Try and pay at a till for goods and your card gets declined. The only reason I found out was because I got through to the fraud department in the end but it took me 3hrs and 45 minutes of phone calls to get that far. They do not care, simple as. Problem is that those at the top are not interested in customer service. I pity the call centres in the UK as they try their best and the overseas one's just get told to read from a script so they get more abuse than they deserve but are very frustrating to deal with. I hate Abbey and when I get a week where my legs work again I shall get all the stuff together necessary to change banks. Abbey should be shot. They do not even let their staff know what is happening. I am disabled and had to wait 45 days for a card so had no access to my account at all due to their upgrade that confused addresses. However, they did not tell me this, I found this out after days and days of very stressful conversations with people who did not have a clue what they were doing. Today the bank is now having problems with visa links. The money comes out of your account at the ATM but you don’t get the money. Try and pay at a till for goods and your card gets declined. The only reason I found out was because I got through to the fraud department in the end but it took me 3hrs and 45 minutes of phone calls to get that far. They do not care, simple as. Problem is that those at the top are not interested in customer service. I pity the call centres in the UK as they try their best and the overseas one’s just get told to read from a script so they get more abuse than they deserve but are very frustrating to deal with. I hate Abbey and when I get a week where my legs work again I shall get all the stuff together necessary to change banks.

]]> By: kelly http://aralbalkan.com/757/comment-page-1#comment-18909 kelly Sat, 07 Apr 2007 01:35:16 +0000 http://aralbalkan.com/757#comment-18909 well i am having trouble with my abbey i ring them i cant understand what there saying the phone goes dead i ring again then i ask can company im buying something from in usa take the payment from my abbey visa debit account they say yes , i send the info then get a email saying its been declined i knew it this has happended before , it causes problems , then i do alot of international transfers to america and everyone has been unsucssesfull first it takes ages at the branch i go to cause they have never done one then its sent i ask how long will it take to get there the reply i duno then i get a call from the usa not got there then i ring up they say it can take 14 days then i ring up on the 15th day its still cant find it i tell them we are talking thousands and im worried thewy dont have a tracking device like in usa and they get angrey they dont understand we dont have all this info like they do , i waite and am then told it takes two weeks to come back to my account , so i cant send for another two weeks and have to chase up all the time phone call after call , then its back in my account i do it again and we start with the nightmares again infact this time i got mad wasnt rude but to the point and they put the phone down on me , i hate it and to anyone who haS A INTERNATIONAL BUSSINESS DONT USE THEM THEY END UP COSTING YOU FORTUNES well i am having trouble with my abbey i ring them i cant understand what there saying the phone goes dead i ring again then i ask can company im buying something from in usa take the payment from my abbey visa debit account they say yes , i send the info then get a email saying its been declined i knew it this has happended before , it causes problems , then i do alot of international transfers to america and everyone has been unsucssesfull first it takes ages at the branch i go to cause they have never done one then its sent i ask how long will it take to get there the reply i duno then i get a call from the usa not got there then i ring up they say it can take 14 days then i ring up on the 15th day its still cant find it i tell them we are talking thousands and im worried thewy dont have a tracking device like in usa and they get angrey they dont understand we dont have all this info like they do , i waite and am then told it takes two weeks to come back to my account , so i cant send for another two weeks and have to chase up all the time phone call after call , then its back in my account i do it again and we start with the nightmares again infact this time i got mad wasnt rude but to the point and they put the phone down on me , i hate it and to anyone who haS A INTERNATIONAL BUSSINESS DONT USE THEM THEY END UP COSTING YOU FORTUNES

]]> By: Tax Form » Comment on Abbey National Business and Vodafone: Two companies … http://aralbalkan.com/757/comment-page-1#comment-11196 Tax Form » Comment on Abbey National Business and Vodafone: Two companies … Fri, 23 Feb 2007 20:15:28 +0000 http://aralbalkan.com/757#comment-11196 [...] Original post by unknown and software by Elliott Back [...] [...] Original post by unknown and software by Elliott Back [...]

]]> By: Martin http://aralbalkan.com/757/comment-page-1#comment-11176 Martin Fri, 23 Feb 2007 16:13:17 +0000 http://aralbalkan.com/757#comment-11176 Just to add a positive, I've been very happy with Abbey Business Banking. Absolutely no compalints at all. Previously banked with NatWest (who were REALLY useless) and Barclays. Just to add a positive, I’ve been very happy with Abbey Business Banking. Absolutely no compalints at all. Previously banked with NatWest (who were REALLY useless) and Barclays.

]]> By: Ed Moreton http://aralbalkan.com/757/comment-page-1#comment-10758 Ed Moreton Mon, 19 Feb 2007 13:52:38 +0000 http://aralbalkan.com/757#comment-10758 I am glad to hear I am not the only person having problems with Abbey Business Banking. I set up my account with them in November 06. It is now Feb 07 and I am still not able to access my account online. I have sent in my security details three times and each time, they claim they have not arrived (despite being faxed from an Abbey Branch as well as posted). When I tried to complain about this, I was told to phone Royal Mail as it was obviously their fault. Abbey have failed to respond to any of my requests and I was told by customer services that they will read a complaint and then decide whether it is worthy of response!! Clearly, my complaint is not worthy as they have ignored it (or perhaps that is "lost in the post" too). Free business banking? Not with the vast number of telephone calls that I am having to make to try to sort out their incompetence... If you are reading this because you are thinking of banking with Abbey business, I would thoroughly recommend you NOT to. I don't know which business banks are better, but I will switch as soon as I have found that out. I am glad to hear I am not the only person having problems with Abbey Business Banking. I set up my account with them in November 06. It is now Feb 07 and I am still not able to access my account online. I have sent in my security details three times and each time, they claim they have not arrived (despite being faxed from an Abbey Branch as well as posted). When I tried to complain about this, I was told to phone Royal Mail as it was obviously their fault.

Abbey have failed to respond to any of my requests and I was told by customer services that they will read a complaint and then decide whether it is worthy of response!! Clearly, my complaint is not worthy as they have ignored it (or perhaps that is “lost in the post” too). Free business banking? Not with the vast number of telephone calls that I am having to make to try to sort out their incompetence…

If you are reading this because you are thinking of banking with Abbey business, I would thoroughly recommend you NOT to. I don’t know which business banks are better, but I will switch as soon as I have found that out.

]]> By: zak http://aralbalkan.com/757/comment-page-1#comment-10404 zak Mon, 12 Feb 2007 16:22:11 +0000 http://aralbalkan.com/757#comment-10404 i tryed to open a buisness account with abbey over 2 months ago first i called 2 arrange a meeting with a reprisentative of abby and asked if i had to bring the secretrary and they said "no" i then get there and the same rep asks where the secretary of the buisness was i then have to arrange another opointment.after getting the signiture needed by the secretary i handed the forms in the rep checked them through and ok them to be sent off.I then phone them after 2 weeks hadnt had a reply and they said that they hadnt had a picture of my passport so i would have to go back in the shop and send it from there fax machine so i do so. 1 week later i had i call them and they claim not to have reseved it so i had to go back in the abby and resend it this time i asked the rep to keep a photocopy of the passport again 1 week later i call them and the hadnt got so i ring the branch and ask them to resend it the do so and they finally get.1 week later 1 call and they say everythings fine the account will open and to ring if we havnt been in touch within a week. so 1 week later and no reply i call them and the say they need me so sighn something else that the rep should of spotted on the first day. so the send the form back to re do and i sighn them but then i find out i dont have anywere to send them as there is no address or envelope to send it to so again another phone call that costs me money and i get the address. I then ask for compensation for just the phone calls and if i could talk to the manager and replyed with send a letter this has caused much inconvenience and time and money to sort this and the account is still not open. i tryed to open a buisness account with abbey over 2 months ago first i called 2 arrange a meeting with a reprisentative of abby and asked if i had to bring the secretrary and they said “no” i then get there and the same rep asks where the secretary of the buisness was i then have to arrange another opointment.after getting the signiture needed by the secretary i handed the forms in the rep checked them through and ok them to be sent off.I then phone them after 2 weeks hadnt had a reply and they said that they hadnt had a picture of my passport so i would have to go back in the shop and send it from there fax machine so i do so. 1 week later i had i call them and they claim not to have reseved it so i had to go back in the abby and resend it this time i asked the rep to keep a photocopy of the passport again 1 week later i call them and the hadnt got so i ring the branch and ask them to resend it the do so and they finally get.1 week later 1 call and they say everythings fine the account will open and to ring if we havnt been in touch within a week. so 1 week later and no reply i call them and the say they need me so sighn something else that the rep should of spotted on the first day. so the send the form back to re do and i sighn them but then i find out i dont have anywere to send them as there is no address or envelope to send it to so again another phone call that costs me money and i get the address. I then ask for compensation for just the phone calls and if i could talk to the manager and replyed with send a letter this has caused much inconvenience and time and money to sort this and the account is still not open.

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