Comments on: OSFlash down time and a warning about LiquidWeb

By: Mike

Mike — Thu, 12 Jun 2008 21:17:01 +0000

Personally anytime you use a VPS you know its like moving into a frat house. You have 30 guys sharing one house problems will always arise. It is a bad situation for the host and yourself. As other have posted moving to another VPS on another host will cause you same issues down the road. Moving to a dedicated server is really your only option. I have my Server hosted at Server Intellect and if say someone or something goes rouge on my server at least i know it wont be shut down. The server would have to break the TOS agreement in order for my server and services to be shut down, which personally if someone has gained access to my box I want it shut down ASAP anyways. Dedicated server is the way to go, never have to worry about someone bogging down the box.

By: fang

fang — Sat, 04 Aug 2007 00:24:54 +0000

Hi Aral,

Can I download Red5 from sourceforge or somewhere else? Thanks.

By: Public SWX gateway is down! at Aral Balkan

Public SWX gateway is down! at Aral Balkan — Sat, 02 Jun 2007 20:36:20 +0000

[…] It’s so sad because I’ve been with these people for the past five years and they were so amazing (at least at the beginning). I am still in disbelief that they would do this. It’s the worst thing you can do as a web host and it isn’t the first time it has happened to me either (I had LiquidWeb do something similar on a false alarm once). It’s a horrible thing to disable someone’s application without telling them. Instead, you should contact them and propose a solution (”look, you’ve outgrown this account, let’s move you to this one.”) […]

By: Dave

Dave — Thu, 01 Mar 2007 15:51:23 +0000

Hi Aral,

I’m a person who happened to come across this web page while searching for reviews and such on LiquidWeb. Being a Sysadmin for a hosting company and reading through this I do understand what you have said, but I can also understand their policy of turning you off.

Look at a scenario of another VPS on the same server also went rouge and was affecting your website. You phone them to find out what’s going on and why you getting such poor performance only to be told “Another VPS on the server has gone rouge, we have emailed the client and are awaiting his response”.

I doubt very much you are going to be calm and say “sure, no problem, thanks” you are more than likely going to ask why they can’t just turn it off, so it doesn’t affect your websites. Fact of the matter is that you wouldn’t care if they turned off another rouge VPS to make sure your vps isn’t affected, so I don’t see why other people who are hosted on the same server should care.

Unfortunately the hosting company always gets stuck in the middle of situations like this, where you have 50 clients screaming and shouting because 1 client is affecting their websites. Personally I think LiquidWeb made the right decision, turn off your vps and notify you about it. If you don’t want to be affected nor have others affected by Neighbor-to-Neighbor performance problems, then consider going with a dedicated server rather than a vps solution.

kthx
Dave

By: BIT-101 Blog » Blog Archive » Mail was down, server was full

BIT-101 Blog » Blog Archive » Mail was down, server was full — Sun, 12 Nov 2006 13:50:24 +0000

[…] This reminds me a bit of Aral’s issue with Liquidweb, where they just shut down OSFlash with no warning or notice due to some big load that the site was putting on the server. […]

By: Reyer

Reyer — Sun, 08 Oct 2006 22:33:15 +0000

Aral, I would be happy to host osflash or any mirror. Our servers are busy nose picking the whole day. Maybe OSFlash will make them really doing their job! Let me know.

By: Tink

Tink — Tue, 03 Oct 2006 12:15:10 +0000

“They really need to implement a policy that says that they will not shut down web sites/servers before investigating the cause…

But this isn’t the rank-and-file support person’s problem (unless they weren’t following procedure), it’s the fault of the procedure/process itself.”

Well the comment below would imply that isn’t tehir policy.

“It is not company policy to disable server environments in this manner and it was an unfortunate mistake that you were not first contacted.”

By: aral

aral — Mon, 02 Oct 2006 17:44:44 +0000

Tink: As you mention at the end of your comment, Travis is basically doing what he can to make up for it. I have no doubt that the exposure that a popular (and targetted?) blog provides may set me aside from the rest but I have to say that until this incident, LiquidWeb’s support has actually been quite good. This appears to be more of a policy issue than anything else. They really need to implement a policy that says that they will not shut down web sites/servers before investigating the cause. Of course, if something is repeatedly causing problems, they should shut it down. But they shouldn’t if it is an isolated case. But this isn’t the rank-and-file support person’s problem (unless they weren’t following procedure), it’s the fault of the procedure/process itself.

By: Tink

Tink — Mon, 02 Oct 2006 10:28:34 +0000

Hi Travis

My comment wasn’t that Liquid Web isn’t commited to its customers. I have no experience with Liquid Web at all and for all I know they could have always provided the most fantatsic service in the past to their customers and this could be your first ever hiccup. Sometimes one bad story is enough though.

My comment was more to make the point that if this had happened to a standard customer of yours it would be extremely unlikley that the Marketing Director would end up getting in touch with them and offering a credit. It’s only because Aral has been able to make enough noise that marketing are involved.

That said, my comment was crap, as the matter has now happened and all you can do it your best to rectify it, which is what u did. Sometimes i wish i’d just keep my mouth shut :).

By: Travis Stoliker

Travis Stoliker — Sun, 01 Oct 2006 21:21:35 +0000

Tink,
I’m sorry that you feel that way but I understand your doubt. All I can do is assure you that Liquid Web is committed to our customers. Liquid Web has a very good reputation of reliability and customer satisfaction unfortunately sometimes errors are made. We are committed to our partners and we hope to prove this to Aral again.

I would be happy to provide you a free shared account so that you can test our support services personally. Just drop me an email if you’re interested.